PRIVACY POLICY
Your privacy matters to us. This policy explains what information TWP Technology may collect when you use our website products courses or support services and how that information may be used protected and shared.
We aim to collect and use personal information only for legitimate purposes such as providing services processing purchases supporting users improving our website and meeting legal obligations.
About This Privacy Policy
This Privacy Policy applies to TWP Technology and describes how information may be collected used and disclosed when you access our website purchase or use our products and courses contact support or otherwise interact with our services.
Information You Provide
Depending on how you interact with TWP Technology we may collect information you voluntarily provide such as:
- Name
- Email address
- Phone number
- Purchase and transaction related information
- Support messages enquiries and other communications
Payment card or banking information may be processed directly by the relevant payment provider rather than stored by TWP Technology.
Information Collected Through the Website
We may receive technical or usage information such as IP address browser type device information pages visited approximate interaction data referral information and similar website statistics. This information can help us maintain security understand website performance and improve user experience.
Why We Use Your Information
- To provide products courses access and customer support
- To process or verify purchases and transactions
- To respond to enquiries and service requests
- To maintain improve and secure our website and services
- To send important product account or service communications
- To send promotional communication where permitted and where required with your consent
- To comply with legal regulatory fraud prevention or security obligations
Cookies and Similar Technologies
Our website may use cookies and similar technologies for essential functionality preferences analytics security and performance. Your browser may allow you to block or delete cookies although some website features may not work correctly if certain cookies are disabled.
We Do Not Sell Personal Information
TWP Technology does not sell personal information. Information may be shared with service providers where reasonably necessary to operate our services such as payment processing website hosting analytics communications security or customer support.
Information may also be disclosed where required by applicable law legal process regulatory requirements or where reasonably necessary to protect rights safety security or prevent fraud.
External Platforms and Providers
Our website or services may use or link to third party platforms such as payment providers analytics tools communication services charting platforms or external websites. Those third parties may process information under their own privacy policies and TWP Technology does not control their independent privacy practices.
Protecting Your Information
We use reasonable administrative technical and organisational measures designed to protect information against unauthorised access loss misuse alteration or disclosure. However no website internet transmission or storage system can be guaranteed to be completely secure.
How Long Information May Be Kept
Personal information may be retained for as long as reasonably necessary for the purposes described in this policy including providing services maintaining transaction or support records resolving disputes preventing abuse and complying with legal accounting or regulatory obligations.
Access Updates and Marketing Preferences
You may contact us to request correction or updating of personal information we hold about you or to opt out of marketing communications. Certain records may need to be retained where required for legitimate business security tax accounting or legal purposes.
Under 18 Users
Our services are not intended for individuals under 18 years of age and we do not knowingly seek to collect personal information from children. If you believe a child has provided personal information to us please contact support.
Other Websites
Our website may contain links to external websites. TWP Technology is not responsible for the content security or privacy practices of third party websites. We encourage users to review the privacy policy of any external service they use.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services technology practices or legal requirements. The latest version will be posted on this page with an updated revision date.
Using TWP Technology
By using our website and services you acknowledge this Privacy Policy. Where applicable law requires consent for a particular processing activity we will rely on consent or another appropriate lawful basis as required.
Questions about your privacy?
If you have questions concerns or requests relating to this Privacy Policy or your personal information please contact TWP Technology.